Terms of Service
These terms govern your use of our website and the services we provide. Please read them carefully — by engaging with Agal Branding Co, you agree to these terms.
By accessing our website at agalbranding.com, using any service, submitting an enquiry, or signing a service agreement with Agal Branding Co ("Company", "we", "us", or "our"), you ("Client", "you") acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
If you are entering into this agreement on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these terms.
If you do not agree to any part of these terms, do not use our website or services. Continued use constitutes ongoing acceptance of any updates to these terms.
Agal Branding Co provides professional branding and digital marketing services tailored to businesses in Tirunelveli and beyond. Our current service offerings include:
The exact scope, deliverables, timelines, and fees for each engagement are defined in a separate Project Agreement or Proposal provided to you before work begins. These Terms of Service apply alongside that agreement.
A successful project is a partnership. To allow us to deliver the best possible results, you agree to the following responsibilities:
All payments are to be made in Indian Rupees (INR) unless otherwise agreed in writing. Our standard payment structure is as follows:
| Project Type | Upfront Advance | Balance Due |
|---|---|---|
| One-Time Projects (logos, websites, videos) | 50% advance | 50% upon final delivery |
| Retainer Services (social media, SEO, ads) | 100% monthly | Due before month begins |
| Large-Scale Projects (full brand + website) | 40% advance | Milestone-based thereafter |
- →Late Payments: Invoices unpaid beyond 7 days of the due date may attract a late fee of 2% per month, and work may be paused until payment is received
- →Ad Spend: For Meta and Google Ads campaigns, the advertising budget is separate from our management fee and must be funded directly by the client into the ad account
- →GST: All fees are exclusive of applicable Goods and Services Tax (GST) unless explicitly stated otherwise
- →Project Holds: If a project is placed on hold by the client for more than 30 days, a re-activation fee may apply before work resumes
- →Expense Reimbursements: Any third-party costs approved by you (stock images, fonts, premium plugins) will be billed at cost plus a 10% handling fee
Final deliverables, source files, and login access will only be transferred to you after all outstanding payments have been cleared in full.
We follow a structured process to ensure every project is delivered to the highest standard. Here's how a typical engagement works:
Timelines are estimates and may shift due to delays in client feedback, scope changes, or external dependencies. We will communicate any expected delays proactively.
Intellectual property ownership is clearly defined to protect both parties.
Upon receipt of full and final payment, Agal Branding Co assigns to you full ownership of all custom deliverables created specifically for your project, including logos, website designs, written content, and video productions.
- ©Portfolio Use: We retain the right to showcase completed work in our portfolio, case studies, and marketing materials unless you specifically request otherwise in writing
- ©Proprietary Methods: Our internal processes, frameworks, templates, tools, and standard components remain our intellectual property and may be reused across projects
- ©Pre-Payment: All work-in-progress and deliverables remain the property of Agal Branding Co until full payment is received
By providing us with images, videos, logos, text, or other materials, you confirm that you own or have appropriate rights and licences to use those materials, and you grant us permission to use them in delivering your project. You indemnify us against any third-party claims arising from materials you provide.
Third-party assets (stock images, purchased fonts, plugins, or licensed templates) used in your project remain subject to their respective licence terms and are not exclusively owned by either party.
Both parties agree to treat all non-public information shared during the engagement as strictly confidential. This includes but is not limited to:
- 🔒Business strategies, plans, financial data, and trade secrets
- 🔒Customer data, mailing lists, and proprietary databases
- 🔒Social media account credentials, ad account details, and analytics data
- 🔒Creative briefs, unpublished designs, and unreleased campaign strategies
- 🔒Pricing and terms of our service agreement
Agal Branding Co will never share, sell, or disclose your confidential business information to any third party without your express written consent, except where required by law. This obligation survives the termination of any service agreement between us.
We are committed to delivering work you love — and revision rounds are built into every project to make that happen.
| Service | Included Revisions | Additional Rounds |
|---|---|---|
| Logo Design | 3 rounds | ₹500–₹1,500 per round |
| Website Design | 2 rounds per page | Quoted per revision scope |
| Social Media Content | 1 round | ₹200–₹500 per post |
| Video Editing | 2 rounds | ₹500–₹2,000 per round |
| Written Content / Copy | 2 rounds | ₹300–₹1,000 per round |
Any request that goes beyond the originally agreed brief — such as adding new pages, changing the core concept after approval, or adding entirely new deliverables — constitutes a scope change. We will provide a revised quote for any scope changes before proceeding.
Revision rounds must be used within 14 days of the draft being shared. Unused revision rounds do not carry forward beyond this period.
We understand circumstances change. Our cancellation and refund policy is designed to be fair to both parties.
| Cancellation Timing | Refund Entitlement |
|---|---|
| Before work has commenced | Full refund of advance payment |
| After work has started but before 50% completion | Partial refund — advance minus work completed |
| After 50% or more of work is completed | No refund on advance; outstanding balance may still apply |
| Monthly retainer services (social media, SEO, ads) | 30-day written notice required; no partial refund for current month |
We reserve the right to cancel a project if the client fails to respond to communication for more than 21 consecutive days, violates these Terms, or engages in conduct that makes the project untenable. In such cases, you will be refunded for work not yet completed.
Payments for advertising spend (Meta or Google Ads budgets transferred directly to platforms) are non-refundable once disbursed, as they are governed by those platforms' own refund policies.
While we are committed to delivering excellence, our liability is limited to protect both parties from unforeseeable circumstances.
- !Our total liability to you for any claim arising under or in connection with these Terms shall not exceed the total fees paid by you for the specific project or service in question during the preceding 3 months
- !We are not liable for any indirect, incidental, consequential, or special damages including loss of profits, revenue, business opportunities, or reputation damage
- !We are not liable for delays or failures resulting from circumstances beyond our control (force majeure), including but not limited to internet outages, platform changes, natural disasters, or third-party service failures
- !We are not responsible for results of advertising campaigns — while we manage campaigns professionally, external factors including market competition, platform algorithm changes, and seasonal demand affect outcomes and cannot be guaranteed
- !We are not responsible for content you approve — once a deliverable receives your written approval, any resulting issues from that content are your responsibility
Some jurisdictions do not allow certain exclusions or limitations. In such cases, our liability is limited to the maximum extent permitted by applicable Indian law.
We stand behind the quality of our work and our professional expertise. However, we are not able to make the following guarantees:
- ✗Guaranteed rankings: We do not guarantee specific Google search rankings, social media follower counts, or ad performance metrics
- ✗Uninterrupted service: Our website and online tools are provided "as is" and may be subject to occasional downtime for maintenance or technical issues
- ✗Revenue outcomes: Marketing results depend on multiple external factors including your product quality, pricing, market competition, and audience behaviour — these are outside our control
- ✗Third-party platforms: We cannot guarantee the continued availability or functionality of platforms like Meta, Google, Instagram, or any other third-party tool we use on your behalf
What we do guarantee: professional execution, transparent communication, data-driven decision-making, and our genuine commitment to achieving the best possible outcome for your brand.
In delivering our services, we may use or recommend third-party platforms, tools, or services. By engaging with our services, you acknowledge the following:
- →Third-party services (Google Ads, Meta Ads, hosting providers, domain registrars) have their own Terms of Service that apply independently — your use of those platforms is bound by their terms
- →We are not responsible for any changes, fee increases, policy updates, or outages introduced by third-party platforms
- →If we manage accounts on platforms on your behalf, you remain the account owner — we act as an authorised manager
- →Links on our website to external sites are provided for convenience only — we are not responsible for the content or practices of those sites
- →We may receive referral commissions from certain tools we recommend — this does not influence the quality of advice we provide
By using agalbranding.com, you agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others.
We reserve the right to restrict access to our website for any user who violates these terms without prior notice.
Either party may terminate an ongoing service engagement under the following conditions:
- →For monthly retainer services, provide a minimum of 30 days written notice via email to hello@agalbranding.com
- →For project-based work, refer to the Cancellation & Refunds section (Section 09) for applicable terms
- →We may terminate services with 14 days notice for any reason, providing a pro-rated refund for unused service period
- →We may terminate immediately without refund if you breach these Terms, engage in abusive conduct toward our team, provide false information, or fail to make payment after a final notice
On termination, we will provide you with all completed deliverables and work product for which payment has been received. Clauses relating to confidentiality, intellectual property, and limitations of liability survive termination.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Tamil Nadu, India, including the Information Technology Act, 2000.
We may revise these Terms of Service at any time. When we make material changes, active clients will be notified by email at least 14 days before changes take effect. Continued use of our services after the effective date constitutes your acceptance.
Current Version: Version 2.0, effective 1 January 2025, last updated 31 May 2026.
If you have any questions or require clarification on any clause in these Terms, please reach out. We are committed to clear, honest communication.
| Channel | Details | Response Time |
|---|---|---|
| hello@agalbranding.com | 1–2 business days | |
| 📞 Phone | +91 86800 85580 (Mon–Sat, 9AM–7PM) | Same business day |
| 📍 Address | Agal Branding Co, Tirunelveli, Tamil Nadu – 627001, India | — |
| 🌐 Contact Form | agalbranding.com/contact.php | Within 24 hours |
Thank you for trusting Agal Branding Co with your brand. We are committed to being a transparent, reliable, and results-driven partner at every step of your journey.
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